Bpm’online customer center automates your customer service operations to help increase customer loyalty and satisfaction levels and is designed for customer service automation for large-scale support teams with a high flow of inbound and outbound communications.

Bpm’online service is designed for largescale service management throughout the entire service lifecycle, from customer request handling to the implementation of changes and release design.

This video tutorial contains step-by-step instructions on how to process cases in bpm'online CRM. Learn case processing workflow and stages, discover powerful and easy-to-use case management tools that bpm’online has to offer.