Bpm’online Service Enterprise - Overview

Bpm’online service is designed for largescale service management throughout the entire service lifecycle, from customer request handling to the implementation of changes and release design.

Effectively process cases from both employees and customers, track service assets and transform “bottlenecks” of your infrastructure into valuable innovations.

Information
Duration:
Key points
0:00 -
Introduction
0:50 -
Agent desktop
1:24 -
Service catalog management
1:56 -
Configuration management
3:10 -
Self-service portal
3:27 -
Knowledge base management
3:46 -
Problem management
4:04 -
Change and release management
4:35 -
Business process management
4:55 -
Analytics
5:19 -
Customization and administration tools
5:43 -
Academy