Bpm’online customer center - Overview

Bpm’online customer center automates your customer service operations to help increase customer loyalty and satisfaction levels and is designed for customer service automation for large-scale support teams with a high flow of inbound and outbound communications.

Information
Duration:
Key points
0:00 -
Introduction
0:42 -
360-degree customer view
1:05 -
Self-service portal
1:28 -
Agent desktop
2:06 -
Case management
2:54 -
Knowledge management
3:24 -
Service catalog management
3:52 -
Business process management
4:10 -
Setup and customization
4:32 -
Analytics
4:56 -
Academy