Bpm’online bank customer journey - Overview

Bpm’online bank customer journey is a system for automating bank front office and contact center tasks, as well as handling deposit and transactional product support.

Information
Duration:
Key points
0:00 -
Introduction
1:32 -
Shared customer base
1:56 -
Customer segmentation
2:27 -
Product catalog
3:12 -
Omnichannel communications
3:58 -
Call center
4:24 -
Contact center
5:04 -
Business process management
5:23 -
Case management