Bpm'online is based on a business process management platform that uses two types of business processes: BPMN 2.0 and DCM (dynamic case management). The system provides a wide range of tools for designing, running and monitoring business processes.
Bpm'online is supplied with pre-configured out-of-the-box processes that represent the best global practices in marketing, sales and service. You can also add and configure your own processes to meet specific needs and requirements of your company.
The BPMN process designer enables you to create business processes of any complexity and structure with data and message streams. The DCM case designer is an easy-to-use tool for designing non-linear processes referred to as “cases”.
How to create BPMN business processes
Use the Process Designer to create BPMN business processes.
How to run BPMN business processes
Bpm’online business logic often follows a certain process workflow.
Depending on the settings, the process can be started manually by the user (e.g., from the command line or from the sidebar) or automatically, based on certain specified events (e.g., when adding or changing a record, or when a field contains a specific value).
The system automatically prompts the required steps and guides the user through the necessary path during the process.
BPMN process monitoring
All the steps performed during the process are stored in the system to control and ensure effectiveness. The built-in analysis tools enable you to find bottlenecks in the processes for future optimization.
How to manage DCM cases
Use the case designer cases to automate, build and set up stages of the company business processes. The case designer does not require knowledge of special notation and provides a simpler process management.