The portal is a bpm’online platform component, whose main purpose is to implement self-service process for your customers and partners. You can also use the portal to organize the work of internal users if you need to restrict access permissions to functionality of the primary application.
In bpm’online, the portal functionality is licensed separately. To license a portal on your application, request the licenses from the bpm’online support, then import and distribute them between the portal users. Learn more about licensing in the “” and “ ” articles.
There are two editions of bpm’online portal – self-service portal and customer portal. The main difference between the two is the list of sections available for portal users. Learn more about bpm’online portal editions and their features in the “” article.
The portal is a separate workplace, where a user is redirected after performing authorization via standard authorization window.
Bpm’online portal consists of the main page and a list of sections that were made available to the portal users. The contents of the main page is customizable For more information about the portal main page, please see the “” article.
The list of sections available for portal users differs depending on which portal edition is used. For example, in the bpm’online service products, you can use the self-service portal functionality. That is why its users can access the [Portal Cases] and [Portal Knowledge base] sections, which enables users to register cases to the support on their own, control case resolution and search for information.
Bpm’online portal documentation covers the following general topics:
– a short guide for portal users. Learn how to register and log in to the portal, change and restore password, customize the displayed information, search for knowledge base articles, as well as how to work with cases.
– a step-by-step guide on the portal setup. The article covers the ways and the processes of registering portal users, distributing licenses and setting up the portal main page. This topic also contains a separate guide on how to add and configure sections on the customer portal.
– the article about the portal in the development guide.