Bpm’online marketing can be used to handle a wide range of tasks. These tasks can be grouped into a number of functional blocks.
360° customer view
Nurturing customer needs
Business process automation
With the help of the Accounts and Contacts sections bpm’online marketing maintains a centralized customer database. The application can be integrated with social networks, enabling you to populate the contact database with information. The information about customers needs, purchase history and service requests is stored in the system. The features include locating and merging duplicates, customer segmentation and advanced analytics tools.
The corporate social network of the company is designed for the internal discussion and posting news. Bpm’online marketing also provides convenient means for maintaining your work schedule and planning future appointments and tasks. The Activities and Feed sections are designed specifically for handling such tasks.
The Leads section is designed to manage both new and existing customer needs, and to monitor the sources of each lead.
The Leads section is based on the unique lead management process that you can use to “nurture” leads – from winning a potential customer, through qualification and distribution stages, to handoff. After you added a lead, the system will check the data, create a new contact and will guide you through the lead management process suggesting your next possible steps.
The Products section of bpm’online marketing maintains information about product prices. Products can be added in the system manually or by importing them from an Excel file. The folders can be used to consolidate records by different criteria. The user-customizable product catalog is intended for structuring large nomenclature databases.
The Email section contains all tools required for the bulk emails. Create the bulk email template and define a list of recipients. Use the Contacts section to add and segment the target audience. If it is required, define the time of the start delay. After sending the emails, some useful analytical information will be displayed in bpm’online marketing, including the delivery status with the Hard Bounce and Soft Bounce responses handling, opens and clicks dynamics, click heatmap, etc.
Use the events section to manage marketing communications. Plan event budget, event period and owners. Create target audience and store customer's responses as part of the event. The system will provide you with the reports to estimate in what way the activities are connected to the audience responses and the effectiveness of the events.
Use the Campaigns section to create marketing campaigns using our handy visual designer. Add a measurable goal of the campaign, setup its target audience, plan communications with the customers. Bpm’online marketing allows you to include bulk emails into the campaigns and events and define transitions conditions from one step to another.
Each next step depends on the previous recipient's response. Your task is to determine the logic and the goal of the campaign and the system will manage the audience transition from step to step.
Knowledge base is the source for work-related information for employees. Here, you can store answers to the most frequently asked questions, excerpts from documents, company regulations and other useful information. The articles can be supplemented with files or links to web sources, consolidated in groups, and commented on.
Bpm’online marketing has all necessary tools for creating and configuring the application. All configuration tools are available in the system designer.
Create and edit sections, set up section and page properties using the section wizard. Use the detail wizard to add new details or edit existing ones in the sections. Set up appearance by uploading your corporate logos, change the color of the section panel, set up workplaces for different types of users. Use data import to quickly populate the database with initial information. Generate company organization structure, add users, set up functional roles and access permissions. Set up analytical reports and dashboards in the [Dashboards] views and the [Dashboards] section. Use the mobile application wizard to set up the mobile app of your custom configuration. Advanced settings area of the system designer provides access to development tools.
Accelerate time-to-strategy execution with out-of-the box processes, templates and apps easily downloaded and installed from the bpm’online marketplace. Extend the functionality of the bpm’online platform with numerous applications, ranging from extensions to full-fledged products. Automate processes with ready to use business-processes and templates. Order services from certified bpm’online partners.
Employ a built-in utility for data import from Excel to quickly import or export your accounts and contacts data, list of users, product catalogue, documents and invoices, etc.
Enjoy seamless integration with Microsoft Exchange to simplify the processes of synchronizing email, contacts, and tasks. You can adjust synchronization frequency (daily, hourly or more frequent) and always have all the relevant data on hand.
Make and receive calls directly from the bpm’online system. Integration with virtual or standard IP PBX systems, support of SIP-numbers of any provider, possibility to connect an unlimited number of external lines allow for making all necessary calls directly from the system.
Synchronize emails, calendar and contacts with your Google account. Two-way integration allows you not to switch between applications to send email or manage your calendar.
Keep the entire history of electronic communications with the client in bpm’online marketing, regardless of the mail provider. Send and receive email without leaving the application.
Use the built-in business process modeling systems to automate your processes of any complexity.
Built-in Process designer lets you create complex business process in BPMN notation.
Built-in Case designer is a powerful tool for creating and configuring unstructured processes – “cases”. You can easily adapt best-practice cases to your specifics in marketing, marketing, service, and any other area, or design your own unique cases that fit your company's needs.
The Process log section will provide tools for business process monitoring and analysis. You can view each process instance as a diagram, check which process steps have completed and stop any business process.