Contacts in bpm’online bank customer journey — are the contact persons of your customers and partners , employees and other business and personal contacts.
Use the Contacts section to manage information about contacts, group them by various parameters, analyze the history of interactions with customers, and view the resulting statistics.
The section has several views:
– list of contacts. Displays contacts as a list of records. All list columns are described below in the context of the.
– contacts analytics. Displays charts, indicators and ratings that can be used to analyze contacts.