The integration between bpm’online and telephone networks enables making and receiving calls directly from the system interface. To use other phone integration functions in bpm’online,is required.
After the phone integration has been set up, you will be able toin bpm’online: make and receive calls, put calls on hold, transfer calls, make video calls and record conversations.
To manage your calls, use the [Calls] tab () of the communication panel.
The history of all calls is stored in the [Calls] section that provides standard options for working with the information. In the section, you can search and group the stored data, and set up the section analytics.